How do I order?
Ordering is easy.

1. Go to Shop.
2. Choose from 1 child, 2 children or 3 children options.
3. Select the product (DVD, digital download, DVD + digital download, etc.)
4. Once you chose the product, you will be redirected to the Shopping Cart.
5. Type the name of your child in the box provided.
6. Upload the photo.
7. Complete the order process.

What are the benefits of having the videos personalized for a child?
TeenyTinyStar Personalized Videos for Kids are not only entertaining but also educational, your child will learn while having fun. Watch them as they learn the alphabet, numbers, different animals, plus more in a fun way! See how their eyes twinkle as they imagine. Being the STAR in their own nursery rhyme videos would boost their confidence and it is something they will truly cherish.

How do I select the best photo for the personalized videos?
The quality of photo you will provide is very important. To ensure the best quality possible, please follow the guidelines at our Prepare Photo page.

How long does it take to receive my personalized video order?
It would take us 2-5 business days to PRODUCE your videos from the time you placed your completed order provided the photo you sent is good. If not, we may need to request for a better photo which entails additional time. Please ensure you follow our guidelines in preparing a photo.

For DVDs and Music CDs, the shipping times depend on the destination and the shipping method you picked during checkout.
For digital downloads, expect them to be uploaded the same day we finished them.

For full shipping information, please see our Shipping Policy.

Can I send the TeenyTinyStar Personalized DVD as a gift?
Yes! Our personalized DVD can be a unique gift for birthdays or in any other occasions. If you’re looking for a perfect gift for kids or you just want to bring smiles to their faces, give them a gift that was made especially for them.

We do not include invoice or pricing information for orders that are being sent as a gift. Make sure you select that option during checkout.

How many times would the child appear in the videos?
Since our goal is for your child to be the STAR, the child would appear multiple times in all 12 videos.

Can you put more than 1 child in the personalized videos?
Yes. We have options of having 1 child, 2 children or 3 children in the videos.
For 1 child option, the child would appear on all 12 videos.
For 2 children option, they would appear alternately. So one child would appear in 6 videos and the other child would appear in the other 6.
For 3 children option, they would also appear alternately. So each of the child would appear in 4 videos.

Please see some of the samples in our Video page.

Can I return or cancel my order?
No. Since the videos are personalized, we cannot accept returns and cancellations. We only replace damaged DVDs after you send them back to us. Please see our Return Policy for details.

What is digital download?
With digital download, we would send you a copy of your personalized videos in digital format (.mp4) and you’ll download them using a PC or Mac. You can then play the videos on your computer or transfer them to your smart phones or tablets.

What are the differences between the DVD and digital download options?
With the DVD, you’ll get a physical copy of your personalized videos while with digital download, you’ll be getting them as a file (.mp4).
With the DVD, you’ll get them through mail while with digital download, you’ll get them through your computer.
With the DVD, there’s shipping cost and shipping time while with digital download, there’s no charge and no shipping time involved.

Just select which one would be best for your child. If you cannot decide, we have a DVD + Digital Download bundle which instantly saves you $5.

Will the photo be adjusted or modified?
We will do just minor adjustments in brightness, contrast and color. If the hair of the child is longer than the shoulder, we will crop them for animation purposes. Please see our Prepare Photo page for complete guidelines in selecting the best photo.

I only have a hard copy of the photo, how do I order?
You can scan the photo and upload it.

But if you don’t have access to a scanner, you can mail the photo to us. During the order process, please select the Mail the Photo option. Once you placed your order, you’ll get an “Order Number”. Please write your order number and the name of the child behind the photo and mail it to:

FlickFarm, LLC
1999 S. Bascom Avenue, Suite 700
Campbell, California 95008

We’ll send back the photo to you when we ship your order.

Is ordering from your site secure?
Absolutely! We employ different security measures to ensure all your important information is kept safe. We utilize the latest industry standard encryption protocol (SSL) to secure your transactions.

Do you accept international orders?
We initially would accept DVD orders from USA only.
If you are outside the USA, please select the Digital Download option.
But we plan to accept DVD orders to other countries later on. Please signup on our Mailing List and we would inform you once we start accepting DVD orders from countries outside USA.

There is an error in my videos, can I get a replacement?
We make every effort to provide you with the highest quality. But since each order is personalized, mistakes can happen.
If there’s an error in your personalized videos due to our mistake, we would gladly fix, replace and send them for free. Any error or defect should be reported to us within 10 business days upon delivery. However, we will not be responsible if the are errors from your end (misspelled names or photos that are not good) Please see our Return Policy and Photo Preparation guide.

Am I required to pay sales tax?
Only DVD and music CD orders shipped to an address within California state are subject to sales tax.
Digital downloads are non-taxable.

I ordered the Personalized DVD + digital download bundle, how do I get my order?
The DVD would be shipped to you via mail.
With the digital download, we’ll email you a link where you could download your videos.